Return & Refund Policy – Nuniz

Effective Date: 25/07/2025
Company: Nuniz Infotech
Address: 5/2, 2nd G Cross Road, Ramaiah Layout, Kammanahalli, Bengaluru, Karnataka – 560084

At Nuniz, we honor the sacred value of every spiritual product we offer. While each item is thoughtfully sourced, energized, and packaged with care, we understand that issues may occasionally arise. Our Return & Refund Policy is designed to ensure a fair and respectful process for all parties.

🔹 1. Return Eligibility

Returns will be considered only under the following circumstances:

  • The item is damaged or defective upon arrival
  • The item received is incorrect or missing from your order
  • You submit a return request within 3 days of delivery
  • The product is unused, in original packaging, and in resalable condition

❌ Please note: Due to the sacred nature of many of our items, we cannot accept returns for products that have been energized, customized, or worn.

🔹 2. How to Initiate a Return

To request a return, please contact us via:

📧 Email: contact@nuniz.store
📞 Phone / WhatsApp: +91 85228 54444

Please include:

  • Your Order Number
  • A brief Reason for the Return
  • Photos or videos showing the issue (in case of damage or defect)

🔹 3. Refund Guidelines

Once your return is approved and the item is received:

  • A full refund will be issued to your original payment method (Razorpay / UPI / Bank Transfer) within 5–7 business days
  • For Cash on Delivery (COD) orders, you’ll need to provide a valid UPI ID or bank account for refund processing

⚠️ Refunds will not be issued for returns without prior approval or for items that do not meet the return conditions.

🔹 4. Return Shipping

  • If the return is due to a mistake on our end (e.g., wrong or damaged item), we will arrange pickup or reimburse shipping costs
  • If the return is due to customer preference, the shipping cost will be borne by the customer (if a return is allowed)

🔹 5. Exchange Policy

At this time, we do not offer direct exchanges. If eligible, you may return the product and place a new order separately.

🔹 6. Items Not Eligible for Return

  • Energized items (e.g., rudraksha, yantras, pyramids, malas)
  • Customized or made-to-order products
  • Items that have been used, worn, or tampered with

🔹 7. Need Help?

We’re here to assist you with any questions or concerns.

Nuniz Infotech
📍 5/2, 2nd G Cross Road, Ramaiah Layout, Kammanahalli, Bengaluru – 560084
📧 contact@nuniz.store
📞 +91 85228 54444

🕉️ Our Commitment

At Nuniz, we stand behind the energy, quality, and authenticity of every sacred product we deliver. Your spiritual growth and satisfaction are our highest priority.

Thank you for placing your trust in us.

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